Everything you want to know, before you ask.

Common questions.

How does Sterling work?

You request a free consultation, and we meet you over video to learn your pet's routine and what your pet needs. Then we match your pet with the right vetted sitter, and your sitter sends photos and an update every visit.

Do I meet my sitter before the stay?

The founder consultation is free and happens over video. A video sitter meet is $20, credited to your first booking. The sitter meet is included and required with overnight, live-in, Live-in Plus, and 24-hour care. We meet in person only for key pickup, specialized medical care, or nervous pets.

What's the difference between visits and house sitting?

With drop-in visits, a vetted sitter comes to your home for feeding, walks, medication, and company, then leaves between check-ins. With house sitting, the sitter stays overnight in your home. Visits work when your pet is fine on its own between check-ins. House sitting works when your pet needs someone there overnight. If your pet shouldn't be alone during the day either, live-in or 24-hour care covers that. Not sure? Tell us about your pet and we'll recommend the right one.

How many visits a day do I need?

Most cats do fine on one. Most dogs need two or three. We'll give you an honest answer, not an upsell.

Will it be the same person each time?

For standing schedules, yes. For one-off bookings we match you with the right available sitter.

Are your sitters insured and background-checked?

Yes. Sterling is insured and bonded, and every sitter clears a criminal background check before they ever meet a pet. Many of our sitters are vet techs or animal professionals.

Can you give my pet medication?

Yes. For routine medication, your sitter follows your schedule exactly. For higher needs like insulin, injections, or post-surgery monitoring, ask about specialized care, which pairs you with a vet-tech-trained sitter.

Do you take pets with a history of aggression?

For the safety of our sitters and your pet, we do not take on pets with a history of biting or aggression toward people.

How much does it cost?

A 30-minute drop-in is $40 and a 60-minute drop-in is $60. Overnights are $110 a night for cats and $155 for dogs. Live-in is $195 a day, Live-in Plus is $210 a day, and 24-hour care is $225 a day. Add-ons like specialized care or a second pet are stated up front. See our full pricing, or we walk you through all of it in your free consultation. No hidden fees.

What's included at no extra charge?

Your consultation, your sitter's profile and a quick intro, photo updates, key pickup and holding, and home tasks like mail, plants, and lights during house sitting are all included.

What areas do you serve?

We serve the Denver Metro area, including Cherry Creek, Greenwood Village, Littleton, and nearby communities. Not sure if you're in range? Just ask.

What happens in an emergency?

Your sitter acts on the plan we set up with you, gets your pet to a vet fast, and contacts you right away. You are never left wondering.

How often will I hear about my pet?

You get photos and an update every visit, so you always know your pet is safe, fed, and content.